Delivery Van

DELIVERY INFORMATION

Delivery Times


All of our items are handmade in the UK, the items we have in stock will be sent within 3
days of placing the order.

Delivery

Standard UK delivery: from £3.95
Express Delivery 1-2 working days: £7.50

 
Orders placed after 12pm on Friday may not be despatched until Monday. Orders placed
over the weekend will be despatched on Monday.


We aim to despatch orders within 2 working days, please allow up to 4 working days during
busy seasons. 


UK orders over £75 qualify for Free Shipping.
Goods are sent out using couriers and may require a signature upon arrival.

INTERNATIONAL DELIVERY

Order Value
up to £49.99

EUROPE £8

REST OF THE WORLD £25

Order Value
£50 - £99.99

EUROPE £15

REST OF THE WORLD £35

Order Value
£100 - £199.99

EUROPE £30

REST OF THE WORLD £50

Order Value
over £200

EUROPE £40

REST OF THE WORLD £70

Items out of stock will be made to order and can take up to 6 weeks to be made and dispatched.
Any time or date stated for delivery is an estimate only. If you require an item urgently for a
special date or event please contact me as more often than not, we can change the postal
arrangement at a further cost.
 

Changes to services due to COVID-19


The wellbeing of our customers is a top priority and all necessary precautions are being taken to
ensure the safety of both customers and couriers during this time, including contact-free
deliveries. Due to social-distancing measures we’ve put in place, our delivery times may take a
little longer than usual. We are unable to ship to some countries with import restrictions at
present. In the meantime, for these cases, we will prepare the parcel and ship as soon as
restrictions are lifted. If you have any queries please call us at 01789 339060
 

Packaging


Your cushion will be packaged safely and securely in tissue paper, and sent in a postal bag.


Returns Policy


Full-priced goods may be returned for exchange or full refund within 14 days of receipt. Sale or
reduced items are non-refundable. If we find that the product has not been returned to us in fully
resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of
the original selling price from the refund amount. Please therefore use adequate packaging to
protect your package during transit. Please ensure that the items are safely packaged and
returned using a signed for delivery service and include a reason for return. We cannot be held
responsible for items that are lost in transit whilst being returned to us. Please note we are not
responsible for cost of return postage unless items delivered are faulty or incorrect. If this should
occur please contact us. Please allow seven working days for returns to be processed once they
reach us.


In the case of an international return, please call us to discuss first and when sending clearly
label the package &  Returned for Repair or Returned for refund.. This will ensure that your
returned goods are not held in UK customs, which could otherwise result in delays in processing
your refund. Please send your returned items to:


Tracey Cooper: Blackhill Farm, Warwick Road, Snitterfield, Warwickshire CV370PT


If you are exchanging goods and the new item you require costs less than the one you have
returned we will refund you the difference. If exchanging goods and the new item you require
costs more than the one you returned an additional payment will be needed. Refunds for items
bought as gifts can only be given to the original purchaser.


In the case of exchanges a re-delivery charges will apply.


EU and International Orders are sent to overseas addresses via tracked delivery services.
Please note that customers are responsible for all duties and customs charges.